Experience and Skills
My professional career centered on improving complex opeations: bringing people, processes, data and technology together to produce better outcomes. My professional career centered on improving complex operations: bringing people, processes, data and technology together to produce better outcomes. While the settings may change, I believe many of those skills translate naturally to mission-driven organizations.
(2024)
Automation & Digital Innovation
Designed and implemented six automation initiatives that improved identity-verification processes and contributed approximately $1.5 million in cost avoidance.
(2019)
Data Analysis and Patient Safety
Helped improve data integrity across a 46-million-record database, reducing duplicate medical record numbers by more than 90% and improving the reliability of information used in patient care.
(2011)
Operational Transformation
Led the standardization of payment processes across multiple regions, aligning policies, communication and workflows while supporting the transition to a centralized system. The work reduced the collections cycle from 25 weeks to 14.
(2025)
Automation & Process Improvement
Automated medical record number assignment, eliminating more than 1,000 monthly support calls, reducing annual operating costs by approximately $400,000, and accelerating service for more than 6,000 users.
(2016-2022)
Compliance & Risk Management
Designed and implemented compliance-monitoring programs across multiple regions, helping organizations meet complex federal and state requirements while reducing legal and reputational risk. The program operated for six years without financial penalties.
Transferable Skills
The industries and organizations may change, but these are the skills I carry with me.
Operations & Program Management
Leading complex operations, cross-functional initiatives and organizational change.
Process Improvement
Lean Six Sigma, workflow redesign, performance improvement and operational efficiency.
Technology & Automation
Enterprise technology and implementations, auto mation, AI-enabled processes and digital transformation.
Data & Measurement
Risk & Compliance
Collaboration & Stakeholder Leadership
Performance metrics, dashboards, quality assurance and data-driven decision-making.
Governance, regulatory requirements, policy development and operational risk management.
Working across leadership, frontline operations, technology teams, vendors, providers and community stakeholders.
I'm interested in applying these skills in environments where operational excellence supports a larger mission: helping organizations use their resources wisely, measure what works, improve how they serve people, and increase their impact.